Shipping policy
Last updated: 8 October 2026
The store delivers orders within the Sultanate of Oman through delivery companies or service providers, and delivery by a courier can also be arranged depending on the nature of the order and the agreement with the customer. Orders can be collected from the store's premises in Ghala free of charge.
| Method | Delivery time (after handover) | Fees |
|---|---|---|
| In-store collection (Ghala) | Once notified that the order is ready | Free |
| Delivery within Muscat | 1–2 working days | OMR 2 |
| Delivery to other governorates | 2–5 working days | OMR 2 |
| Shipping to GCC countries | Depends on destination | Calculated by destination and shown before payment |
- Delivery time is calculated from the date the order is handed over to the delivery company or courier, not from the date the order was placed or purchased, and is separate from the design, preparation and production time.
- Delivery time is calculated according to the delivery provider's working days and hours, and may vary during public holidays, seasons and peak periods.
- Delivery fees are clearly shown on the checkout page before payment.
- The customer will be notified when the order is ready or has been handed over to the delivery provider, and will be given a tracking number if available.
- The customer is responsible for the accuracy of the delivery address and contact details provided. If delivery cannot be completed due to incorrect or incomplete details, the customer not responding, not being present at the agreed delivery location, or refusing to accept the order for a reason unrelated to a defect or error in the order, the customer will bear the redelivery fees and any additional costs arising from this.
- A customised order for in-store collection will be held for 30 days from the date the customer is notified that it is ready, and the customer may be sent a reminder during this period. If the order is not collected by the end of this period, the store will contact the customer to arrange collection or delivery, and additional storage or delivery fees may apply if they have been made clear and agreed in advance, without prejudice to the customer's statutory rights.
- Inspection on receipt: Please inspect your order as soon as you receive it, and report any visible shipping damage or missing quantity within 48 hours of receipt, with clear photos of the product and packaging, so the case can be documented with the delivery company. This does not affect the customer's right to report defects within the period stated in the Cancellation, Returns and Refunds Policy.
- The store is not responsible for delays caused by circumstances beyond its reasonable control, including weather conditions, delays or disruptions in delivery services, supplier or material delays, unexpected technical faults, service outages, public holidays, government decisions or measures, and other circumstances beyond the store's reasonable control. The store will inform the customer whenever such circumstances have a significant effect on the production or delivery of their order.